If a payment fails — usually because a card has expired or the bank declined the charge — here's what happens:
- For website licences: Your website will be suspended (visitors won't be able to see it), but your content is safe and not deleted. We'll email you to let you know.
- For domains: If auto-renewal fails, your domain won't renew. You'll get reminder emails, but if it expires your website will stop working at that address.
To fix it: For websites, click Pay Now on the notice on your dashboard (or on the website marked Offline on your Websites page), then enter a new card or pick a saved one. Your site will come back online straight away. Updating your card on its own won't settle a payment that has already failed, but it does keep future renewals going through.
If you're having trouble, open a support ticket and we'll help sort it out.
Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.
If you've got auto-renewal turned on (which we recommend), you don't need to do anything — we'll charge your card on file and renew it automatically before it expires.
To check your auto-renewal setting, go to your Domains page, click Manage on the domain, and look for the Auto-Renewal section. Green means auto-renew is on. Red means it's set to expire — you'll need to renew manually.
Important: Auto-renewal only works if you have a valid primary payment card on your account. If your card has expired, update it in your Account Settings.
For external domains (registered with another provider), renewal is handled by your current registrar — not by us.
Absolutely! You've got three options:
- Register a new domain — search for an available name and register it through Tec-Nut. We handle everything from registration to renewal.
- Transfer an existing domain — already own a domain with another registrar? Transfer it to Tec-Nut so everything is under one roof. You'll need your authorisation code (EPP code) from your current provider. Transfers typically take 5-7 days.
- Use an external domain — keep your domain where it is and just point it at your Tec-Nut website. You'll need to create a DNS A record pointing to our server — we'll walk you through it.
All three options are available from your Domains page in the dashboard. Once you've got a domain set up, you can connect it to your website from the domain management page.
Head to your Settings page (click the gear icon in the dashboard navigation).
To change your email: Click Change Email, enter your new email address, and we'll send a verification code to the new address. Enter the code to confirm the change.
To change your password: Click Change Password, enter your current password and your new one (twice to confirm), then save. Your new password must be at least 8 characters.
You can also update your personal details (name, address, phone) and manage your payment cards from the same page.