Frequently Asked Questions

Everything you need to know, without the jargon.

Search Engine Optimisation (SEO) is a set of practices and strategies aimed at improving a website's visibility on search engines like Google. The primary goal of SEO is to increase organic (non-paid) traffic to a website by enhancing its relevance and authority in the eyes of search engines.

Yes, all our add-ons come with a free 1 month trial period.

No, there is no need as your site updates  dynamically with any of your changes. 

Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.

If you need to cancel, head to your Websites page and click Settings on the website you want to cancel. You'll find a subscription management section with an End Subscription & Remove Site button.

Your website won't disappear straight away — it'll be scheduled for removal at the end of your current billing period. Changed your mind before then? Just click Undo End Subscription and everything carries on as normal.

We'd hate to see you go, but we won't make it difficult. If there's something we could do better, let us know — we genuinely want to hear it.

Once you have a domain and a live (production) website, connecting them is quick:

  1. Go to your Domains page
  2. Click Manage on the domain you want to connect
  3. Find the Website Connection section
  4. Select your website from the dropdown
  5. Click Connect Website

Your website will now be served at that domain name. It may take a little while for DNS to propagate (the internet catching up with the change), but it's usually pretty quick.

Note: Only production websites can be connected to a domain — trials can't have a custom domain assigned. Upgrade your trial to a paid plan first, then connect your domain.

Yes, you can do this at any time through your user dashboard. You can change from a single page to a multipage site, or vice versa. You can also add any of the Tec Nut add-ons as they become available. 

No, there will be no interruption to your website during platform updates. Platform updates are done via a zero down time update system.

Transferring a domain to TecNut is straightforward. Before you start, you'll need to do two things at your current registrar:

  1. Unlock your domain — turn off the transfer lock in your current registrar's settings
  2. Get your authorisation code (also called an EPP code or transfer key) — your current registrar can provide this

For .uk domains: You don't need an authorisation code. Instead, ask your current registrar to change your domain's IPS Tag to TUCOWS-CA.

Once you're ready, go to your Domains page and click Transfer In. Enter your domain name and authorisation code, set up payment, and we'll handle the rest. Transfers typically take 5-7 days.

Your website and email will usually stay working during the transfer — we preserve your existing nameservers and DNS records.

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