If a payment fails — usually because a card has expired or the bank declined the charge — here's what happens:
- For website licences: Your website will be suspended (visitors won't be able to see it), but your content is safe and not deleted. We'll email you to let you know.
- For domains: If auto-renewal fails, your domain won't renew. You'll get reminder emails, but if it expires your website will stop working at that address.
To fix it: Update your payment card. For suspended websites, go to your Websites page, click Settings, and use the Pay Now button to settle the outstanding amount. Your site will come back online straight away.
If you're having trouble, open a support ticket and we'll help sort it out.
If you need to cancel, head to your Websites page and click Settings on the website you want to cancel. You'll find a subscription management section with an End Subscription & Remove Site button.
Your website won't disappear straight away — it'll be scheduled for removal at the end of your current billing period. Changed your mind before then? Just click Undo End Subscription and everything carries on as normal.
We'd hate to see you go, but we won't make it difficult. If there's something we could do better, let us know — we genuinely want to hear it.
No - you can try our platform for FREE. No credit card details required. If you're happy with your new website and you would like to keep it, you simply add your payment details and select pay monthly or annually. Payment is only taken when your trial period expires.
DNS records tell the internet where to send visitors, emails, and other traffic for your domain. Think of them as a phonebook entry — they match your domain name to the right server address.
If your domain is registered through Tec-Nut and connected to a Tec-Nut website, you probably don't need to change anything — we set it up for you.
You might need to edit DNS records if you want to:
- Verify your domain with Google, Facebook, or another service (they'll ask you to add a TXT record)
- Set up email with an external provider like Google Workspace or Microsoft 365 (you'll need MX records)
- Point a subdomain somewhere specific (like blog.yourdomain.com)
You can manage DNS records from your domain's management page — click Manage on the domain, then look for the DNS link. If your domain is external (registered elsewhere), you'll need to manage DNS at your current registrar instead.
Not sure what to change? Open a support ticket with the details of what you're trying to set up and we'll help you get it right.
Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.
Please also check you junk or spam mail. If it's not there, please double check the spelling of your email address. If you've done this and still haven't received it, please send us a message on our contact page and we'll get back to you ASAP.
Once you have a domain and a live (production) website, connecting them is quick:
- Go to your Domains page
- Click Manage on the domain you want to connect
- Find the Website Connection section
- Select your website from the dropdown
- Click Connect Website
Your website will now be served at that domain name. It may take a little while for DNS to propagate (the internet catching up with the change), but it's usually pretty quick.
Note: Only production websites can be connected to a domain — trials can't have a custom domain assigned. Upgrade your trial to a paid plan first, then connect your domain.