Transferring a domain to Tec-Nut is straightforward. Before you start, you'll need to do two things at your current registrar:
- Unlock your domain — turn off the transfer lock in your current registrar's settings
- Get your authorisation code (also called an EPP code or transfer key) — your current registrar can provide this
For .uk domains: You don't need an authorisation code. Instead, ask your current registrar to change your domain's IPS Tag to TUCOWS-CA.
Once you're ready, go to your Domains page and click Transfer In. Enter your domain name and authorisation code, set up payment, and we'll handle the rest. Transfers typically take 5-7 days.
Your website and email will usually stay working during the transfer — we preserve your existing nameservers and DNS records.
You certainly can! From your dashboard, go to the Domains page and click Check New at the bottom. Type in the domain name you'd like and we'll check if it's available.
If it's taken, we'll suggest alternatives — different extensions or similar names. Once you find one you like, choose your registration period (1-10 years), set up payment, fill in the contact details, and you're done. The whole process takes just a few minutes.
Your new domain can be connected to your Tec-Nut website straight away, or you can do that later.
Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.
If you've got auto-renewal turned on (which we recommend), you don't need to do anything — we'll charge your card on file and renew it automatically before it expires.
To check your auto-renewal setting, go to your Domains page, click Manage on the domain, and look for the Auto-Renewal section. Green means auto-renew is on. Red means it's set to expire — you'll need to renew manually.
Important: Auto-renewal only works if you have a valid primary payment card on your account. If your card has expired, update it in your Account Settings.
For external domains (registered with another provider), renewal is handled by your current registrar — not by us.
Once you have a domain and a live (production) website, connecting them is quick:
- Go to your Domains page
- Click Manage on the domain you want to connect
- Find the Website Connection section
- Select your website from the dropdown
- Click Connect Website
Your website will now be served at that domain name. It may take a little while for DNS to propagate (the internet catching up with the change), but it's usually pretty quick.
Note: Only production websites can be connected to a domain — trials can't have a custom domain assigned. Upgrade your trial to a paid plan first, then connect your domain.
Please also check you junk or spam mail. If it's not there, please double check the spelling of your email address. If you've done this and still haven't received it, please send us a message on our contact page and we'll get back to you ASAP.
If you need to cancel, head to your Websites page and click Settings on the website you want to cancel. You'll find a subscription management section with an End Subscription & Remove Site button.
Your website won't disappear straight away — it'll be scheduled for removal at the end of your current billing period. Changed your mind before then? Just click Undo End Subscription and everything carries on as normal.
We'd hate to see you go, but we won't make it difficult. If there's something we could do better, let us know — we genuinely want to hear it.