Head to your Settings page (click the gear icon in the dashboard navigation).
To change your email: Click Change Email, enter your new email address, and we'll send a verification code to the new address. Enter the code to confirm the change.
To change your password: Click Change Password, enter your current password and your new one (twice to confirm), then save. Your new password must be at least 8 characters.
You can also update your personal details (name, address, phone) and manage your payment cards from the same page.
Absolutely! You've got three options:
- Register a new domain — search for an available name and register it through Tec-Nut. We handle everything from registration to renewal.
- Transfer an existing domain — already own a domain with another registrar? Transfer it to Tec-Nut so everything is under one roof. You'll need your authorisation code (EPP code) from your current provider. Transfers typically take 5-7 days.
- Use an external domain — keep your domain where it is and just point it at your Tec-Nut website. You'll need to create a DNS A record pointing to our server — we'll walk you through it.
All three options are available from your Domains page in the dashboard. Once you've got a domain set up, you can connect it to your website from the domain management page.
If a payment fails — usually because a card has expired or the bank declined the charge — here's what happens:
- For website licences: Your website will be suspended (visitors won't be able to see it), but your content is safe and not deleted. We'll email you to let you know.
- For domains: If auto-renewal fails, your domain won't renew. You'll get reminder emails, but if it expires your website will stop working at that address.
To fix it: Update your payment card. For suspended websites, go to your Websites page, click Settings, and use the Pay Now button to settle the outstanding amount. Your site will come back online straight away.
If you're having trouble, open a support ticket and we'll help sort it out.
Once you have a domain and a live (production) website, connecting them is quick:
- Go to your Domains page
- Click Manage on the domain you want to connect
- Find the Website Connection section
- Select your website from the dropdown
- Click Connect Website
Your website will now be served at that domain name. It may take a little while for DNS to propagate (the internet catching up with the change), but it's usually pretty quick.
Note: Only production websites can be connected to a domain — trials can't have a custom domain assigned. Upgrade your trial to a paid plan first, then connect your domain.
Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.
No - you can try our platform for FREE. No credit card details required. If you're happy with your new website and you would like to keep it, you simply add your payment details and select pay monthly or annually. Payment is only taken when your trial period expires.
You certainly can! From your dashboard, go to the Domains page and click Check New at the bottom. Type in the domain name you'd like and we'll check if it's available.
If it's taken, we'll suggest alternatives — different extensions or similar names. Once you find one you like, choose your registration period (1-10 years), set up payment, fill in the contact details, and you're done. The whole process takes just a few minutes.
Your new domain can be connected to your Tec-Nut website straight away, or you can do that later.
Transferring a domain to Tec-Nut is straightforward. Before you start, you'll need to do two things at your current registrar:
- Unlock your domain — turn off the transfer lock in your current registrar's settings
- Get your authorisation code (also called an EPP code or transfer key) — your current registrar can provide this
For .uk domains: You don't need an authorisation code. Instead, ask your current registrar to change your domain's IPS Tag to TUCOWS-CA.
Once you're ready, go to your Domains page and click Transfer In. Enter your domain name and authorisation code, set up payment, and we'll handle the rest. Transfers typically take 5-7 days.
Your website and email will usually stay working during the transfer — we preserve your existing nameservers and DNS records.