DNS records tell the internet where to send visitors, emails, and other traffic for your domain. Think of them as a phonebook entry — they match your domain name to the right server address.
If your domain is registered through TecNut and connected to a TecNut website, you probably don't need to change anything — we set it up for you.
You might need to edit DNS records if you want to:
- Verify your domain with Google, Facebook, or another service (they'll ask you to add a TXT record)
- Set up email with an external provider like Google Workspace or Microsoft 365 (you'll need MX records)
- Point a subdomain somewhere specific (like blog.yourdomain.com)
You can manage DNS records from your domain's management page — click Manage on the domain, then look for the DNS link. If your domain is external (registered elsewhere), you'll need to manage DNS at your current registrar instead.
Not sure what to change? Open a support ticket with the details of what you're trying to set up and we'll help you get it right.
Search for a similar type of business, which you can customise to your business. Alternatively, let us know and we will create a new business type for you - simply fill in the contact form and we'll mail you as soon as it's live.
If a payment fails — usually because a card has expired or the bank declined the charge — here's what happens:
- For website licences: Your website will be suspended (visitors won't be able to see it), but your content is safe and not deleted. We'll email you to let you know.
- For domains: If auto-renewal fails, your domain won't renew. You'll get reminder emails, but if it expires your website will stop working at that address.
To fix it: Update your payment card. For suspended websites, go to your Websites page, click Settings, and use the Pay Now button to settle the outstanding amount. Your site will come back online straight away.
If you're having trouble, open a support ticket and we'll help sort it out.
Once you have a domain and a live (production) website, connecting them is quick:
- Go to your Domains page
- Click Manage on the domain you want to connect
- Find the Website Connection section
- Select your website from the dropdown
- Click Connect Website
Your website will now be served at that domain name. It may take a little while for DNS to propagate (the internet catching up with the change), but it's usually pretty quick.
Note: Only production websites can be connected to a domain — trials can't have a custom domain assigned. Upgrade your trial to a paid plan first, then connect your domain.
Absolutely! You've got three options:
- Register a new domain — search for an available name and register it through TecNut. We handle everything from registration to renewal.
- Transfer an existing domain — already own a domain with another registrar? Transfer it to TecNut so everything is under one roof. You'll need your authorisation code (EPP code) from your current provider. Transfers typically take 5-7 days.
- Use an external domain — keep your domain where it is and just point it at your TecNut website. You'll need to create a DNS A record pointing to our server — we'll walk you through it.
All three options are available from your Domains page in the dashboard. Once you've got a domain set up, you can connect it to your website from the domain management page.
You certainly can! From your dashboard, go to the Domains page and click Check New at the bottom. Type in the domain name you'd like and we'll check if it's available.
If it's taken, we'll suggest alternatives — different extensions or similar names. Once you find one you like, choose your registration period (1-10 years), set up payment, fill in the contact details, and you're done. The whole process takes just a few minutes.
Your new domain can be connected to your TecNut website straight away, or you can do that later.
Head to your Settings page (click the gear icon in the dashboard navigation).
To change your email: Click Change Email, enter your new email address, and we'll send a verification code to the new address. Enter the code to confirm the change.
To change your password: Click Change Password, enter your current password and your new one (twice to confirm), then save. Your new password must be at least 8 characters.
You can also update your personal details (name, address, phone) and manage your payment cards from the same page.
